The Carolina Way
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Introduction to "The Carolina Tire Way"
Our hope is that our customers will trust the safety of our service and products because it carries the Carolina Tire name. We stand united with brands you trust like NAPA, Michelin, Continental, Bridgestone and Genuine OE parts like GM, Honda, Toyota, Chrysler, BMW, Mercedes, Audi, Volvo, Saab, Ford and more. Along with Carolina Tire, these are a true marks of quality.
We are committed to working to make life safer and more comfortable for all our customers. We are also working diligently to earn and maintain the trust of our customers, employees and communities, while taking pride in the esteem in which the Carolina Tire name is held around the Charlotte community. The pride that comes from such well-earned trust is the spirit that motivates the employees of Carolina Tire.
Our corporate mission is to �serve society with superior quality,� words once used by Bridgestone"s founder Shojiro Ishibashi to describe his vision for Bridgestone. Superior quality is not merely a goal to which we aspire in connection with our products, services and technology. It is something that we pursue in all of our corporate activities.
This �spirit� and �mission� form key elements of the Carolina Tire Way. They provide an unchanging direction and motivating force as we work together to become the undisputed No.1 tire and mechanical service company both in name and substance.
Carolina Tire has a long history as far as South Charlotte goes. Starting operations in 1997 as Pineville Tire & Service Center.
In October of 2008, XL Tire, Inc. of Fort Mill, South Carolina purchased the assets of Pineville Tire and changed the name to Carolina Tire & Service Center to better represent the growing North Carolina and South Carolina area. Carolina Tire is also preparing for growth. Just as Shojiro Ishibashi would grow Bridgestone during low economic times, so will Carolina Tire.
Scouting has begun for a 2nd location in the Charlotte area. Corporate plans are to cover the South Charlotte area by 2020. Providing all Charlotte area car owners a trusted place to receive superior auto repair and quality tires chosen just for their car.
"One Size Does Not Fit All"
With over 30 major tire brands and over 50,000 tire sizes and types, choosing a tire can be overwhelming even for a professional.
At Carolina Tire, our founder and current president & CEO, Jim Seidel has instilled a philosophy on tire buying that is is in our company everyday.
"Choose the best tire for the person, the car and the budget". At Carolina Tire, you will never always get "the cheapest" tire, the "most expensive" or the "tires we bought a lot of". You will get an expert opinion on which tires to choose from based on your own personal driving habits, what you want in a tire, don"t want in a tire, your car"s OE specifications and of course your budget.
Simply stated, if 10 people came in with identical Honda Accord"s, they may drive out of Carolina Tire very happy with 10 different tire brands on their car. Hence our tire buying philosophy, "one size does not fit all".
QUESTION: How do I find more detail about the tires you sell on your website?
ANSWER: Just click on the item number in blue, as seen below. This will take you into a very detailed page about the tire, a picture of the tire and the price of the tire. Then just click "ADD TO CART" and then proceed to your shopping cart.
What is Your Tire Return Policy?
Paying for Your New Tires
We proudly accept VISA, Mastercard, American Express and Discover and PayPal. We process all our credit cards through PAYPAL. You do not have to belong to PAYPAL to process your major credit for your purchase.
If you need to return or exchange an item, please call us at (704)553-1830 or e-mail us at [email protected]
, customer service for a Return Authorization Number. We will accept returns within 30 days of delivery. Only unused product that has not been mounted on a wheel or driven on are eligible for return.
Return for Refund Credit:
amount will be calculated as follows:
Credit less all freight charges incurred.
Special Order Items:
Special order items are not returnable.
Orders shipped via UPS are charged freight both ways on refused shipments.
Credits will be issued to the credit card used on the order. If payment received was cash or check, we will refund by check to the billing address.
Shipping and Damage Claims:
If your shipment has arrived damaged, please contact Bad Boy Tires Customer Service Department at Send Email. We will report the damage to the shipper and schedule a reshipment. The merchandise must be completely repackaged in the original packing for return. The shipper will inspect and pick up the damaged merchandise and return it to Bad Boy Tires.
All of the tires sold by Carolina Tire are covered by a manufacturer�s warranty. We will be happy to assist in obtaining fulfillment of a manufacturer�s warranty if you have a warranty claim. Other than applicable tire manufacturers� warranties, there are no other warranties, express or implied, including any warranty of merchantability or fitness for a particular purpose.
Return Check List TIRES ONLY
Customer Service Department
E-mail Customer Service at [email protected]
for a Return Authorization Number.
Original packaging, if any applied to the tire should be completely intact or restored. Each tire (even when strapped to another tire) should be clearly labeled with your return address and Bad Boy Tire"s address. Packing slip with Return Authorization Number should be taped securely on tire.
Your comments are important. Please tell us why you are returning our cool tires.
What is Your Shipping Policy?
Most of our customers are in the Charlotte, North Carolina area or are within one to two business days of our 3 distribution centers for timely, cost-effective delivery of purchases. This means that we"ll ship your tires pretty quickly. Freight options and shipping charges can be seen after you�ve added an item to your cart and entered your ZIP code when prompted at the check out page. Remember that we use UPS or and LTL Freight Shipper. You will recieve an e-mail from Bad Boy Tires or UPS showing you a tracking number that you can check on 24 hours a day. (Note: You can remove the item from your cart at any time and cancel the order.)
Except where noted otherwise, the List Price displayed for products on our website represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. The List Price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. For certain items that are offered as a set, the List Price may represent "open-stock" prices, which means the aggregate of the manufacturer"s estimated or suggested retail price for each of the items included in the set. Where an item is offered for sale by one of our merchants, the List Price may be provided by the merchant.
With respect to items sold by XL Tire, Inc., we cannot confirm the price of an item until after you order. Despite our best efforts, a small number of the items in our catalog may be mispriced. If an item"s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
Please note that this policy applies only to products sold and shipped by XL Tire, Inc and its subsidiary companies. Your purchases from third-party sellers using other payments by XL Tire, Inc. are charged at the time you place your order, and third-party sellers may follow different policies in the event of a mispriced item. Conditions of Use
XL Tire, Inc.takes every precaution to protect the privacy of your credit card information. We utilize Secure Socket Layers (SSL), the most advanced security system available through our internet pay partner in PayPal. PayPal is just a portal to use to process your credit card. You DO NOT have to belong to Paypal to use the credit card processing service, we"ll pick up that tab.
All of your ordering information � including your name, address and credit card number � is encrypted using a Secure Server for maximum security. Your credit card and billing information cannot be read as it travels to our ordering system. We do not keep credit card numbers on file.
Your credit card information will be safely transmitted to us via Paypal when you place your order. We are so confident that we back that up with the following guarantee: Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 in fraudulent charges.